Refund policy
Returns
We do not offer refunds for change of mind. We will happily exchange or offer store credit for an item returned in it's original condition (all packaging, tags, boxes still in tact) within 30 days of purchase (excluding sale items, earrings, nail polish, lipstick and plants). If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Several types of goods are exempt from being returned, unless they are faulty. Earrings cannot be returned for health and hygiene reasons. Perishable items such as plants cannot be returned.
Additional non-returnable items:
- Gift Cards
- Nail polish
- Lipstick
- Sale items
To return an online purchase for an exchange of the item for an alternative size, colour, style or product, send us an email at hello@nextragifts.com.au to arrange the return.
Once your return has been approved via email you should mail your product to:
Nextra Gifts Mt Pleasant
Attn: Returns
Shop 15 / Mount Pleasant Shopping Centre
Phillip St, North Mackay QLD 4740
Exchanges will be processed as a return and new items will incur shipping costs.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable but will be waived, only if the item returned is deemed faulty.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Refunds
On the off chance you receive an item that is faulty, please contact us at hello@nextragifts.com.au with proof of purchase details to arrange for an assessment by the supplier. Upon assessment, we will arrange a replacement item, refund or credit note as deemed by the supplier.
Please do not send your purchase back to the manufacturer.
Once you have requested a Return via email, please send the item to:
Nextra Gifts Mt Pleasant
Attn: Returns
Shop 15 / Mount Pleasant Shopping Centre
Phillip St, North Mackay QLD 4740
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.